Frequently Asked Questions
Everything you need to know about your Broil King experience, from shipping to maintenance.
How do I determine which grill is right for my outdoor space?
Choosing the right grill depends on your cooking style and available space. We offer a range of models from compact patio grills to full-sized outdoor kitchens. Consider the number of burners, primary cooking surface area, and whether you prefer propane or natural gas.
What is the standard shipping timeframe for large grills?
Most grills are processed within 2-3 business days. Due to their size, they are shipped via freight carriers, and delivery typically takes 5-10 business days depending on your location. You will receive a tracking number to schedule a delivery window.
What kind of warranty comes with a Broil King grill?
We stand behind our quality with a limited lifetime warranty on the cast aluminum components, 10 years on the burner system, and 2 years on all remaining parts and paint. Please register your product on our site to activate your warranty.
Do you offer assembly services for new purchases?
Yes, we partner with local professional assembly services in many regions. You can select 'Expert Assembly' at checkout for an additional fee, and a technician will contact you to set up an appointment once your grill arrives.
What is your return policy for home equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to the weight of our products, return shipping fees may apply. Once the item is inspected at our warehouse, a refund will be issued to your original payment method.
How should I maintain my grill grates to prevent rust?
To keep your grates in top condition, we recommend seasoning them with high-heat cooking oil before and after each use. Always preheat your grill to burn off residue and use a high-quality stainless steel or palmyra brush for cleaning.